All surgeries are run on an appointment system. Appointments can be made by telephone or at the reception desk. You can choose to have either a face-to-face or a telephone consultation with the health professional of your choice. If the matter is urgent emergency appointments are available on the day. Please call at 8.00am or soon after and inform the receptionist if you feel that you need to be seen that day. There are also 24 hour appointments available for the next working day. Remember that it may be appropriate to see the nurse rather than a doctor.

A locum doctor will cover surgeries when the doctors are on holiday or away on training updates. Extra surgeries will be made available at times of high demand.

Telephone Advice

The doctors and nurses are available for telephone consultations. Please ensure we have your correct telephone number, as the doctor will need to call you back.

Appointment Cancellations

If you cannot attend an appointment you have booked, please call the surgery on 01738 622421 and cancel the appointment. This will allow another patient to book an appointment.

Patients who continue to make appointments and not attend these may be removed from the practice.

Home Visits

Please contact the surgery before 10.00am, where possible. If an urgent call is required tell the receptionist and the doctor will call as soon as possible. A doctor may contact you prior to the visit to assess the urgency.

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