Practice Charter

Consent to the Treatment of Children

There is a Practice policy available which complies with the Children (Scotland) Act, for the treatment of children under 16.

Zero Tolerance Policy

The Practice considers aggressive behaviour to be personal, abusive and/or aggressive comments, offensive language, physical contact and/or aggressive gestures.

The Practice will request the removal of any patient from the Practice list who is aggressive or abusive towards a doctor, member of staff, other patients, or who damages property. All instances of actual physical abuse by a patient or their relatives will be reported to the police as an assault.

Freedom Of Information - Publications Scheme

The Freedom of Information (Scotland) Act 2002 came into force on 1st January 2005 and enables any person requesting information from a public body to receive that information, subject to certain exemptions. This scheme is available from reception.

The Responsibilities Of The Practice

  • We are committed to working in partnership with you to provide the best possible primary health care to you and your family.
  • You will be treated as an individual with respect and courtesy irrespective of your ethnic origin, religious belief, personal attributes or the nature of your health problems.
  • We wish to allow you to fully participate in all decision-making relative to your health care.
  • We will keep you fully informed about our services and any changes that are likely to affect your care.
  • We will make available a Practice booklet, setting out the services provided to all patients including methods of contacting the Practice and members of the Practice team and their availability.
  • We will ensure that all staff members are readily identifiable.
  • We will ensure that all members of staff are appropriately trained to deal with your queries and problems.
  • We will provide the full range of services commensurate with current general practice and refer you to appropriate or specialist services where necessary.
  • We will ensure that systems are in place to allow you to receive any medication safely and efficiently
  • You will have the right to review your medical records, subject to the provisions of the relevant Acts, and to know that those working for the NHS are under a legal obligation to keep the contents confidential.
  • We will provide a full and prompt reply to any complaints about the services provided by the Practice.
  • We will ensure that you are offered a range of appropriate appointments, including telephone consultations, with the clinical staff. Home visits will be available for those too ill or infirm to attend the surgery.
  • We will try to ensure that you are seen on time wherever possible but if there is a significant delay you are advised of the reasons.
  • We will aim for you to have access to a suitably qualified medical professional within 48 hours of your initial contact during surgery hours or in an urgent case the same day.
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