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Practice Charter

Consent to the Treatment of Children

There is a Practice policy available which complies with the Children (Scotland) Act, for the treatment of children under 16.

Zero Tolerance Policy

The Practice considers aggressive behaviour to be personal, abusive and/or aggressive comments, offensive language, physical contact and/or aggressive gestures.
The Practice will request the removal of any patient from the Practice list who is aggressive or abusive towards a doctor, member of staff, other patients, or who damages property. All instances of actual physical abuse by a patient or their relatives will be reported to the police as an assault.

Freedom Of Information - Publications Scheme

The Freedom of Information (Scotland) Act 2002 came into force on 1st January 2005 and enables any person requesting information from a public body to receive that information, subject to certain exemptions. This scheme is available from reception.

The Responsibilities Of The Practice

  • We are committed to working in partnership with you to provide the best possible primary health care to you and your family.
  • You will be treated as an individual with respect and courtesy irrespective of your ethnic origin, religious belief, personal attributes or the nature of your health problems.
  • We wish to allow you to fully participate in all decision-making relative to your health care.
  • We will keep you fully informed about our services and any changes that are likely to affect your care.
  • We will make available a Practice booklet, setting out the services provided to all patients including methods of contacting the Practice and members of the Practice team and their availability.
  • We will ensure that all staff members are readily identifiable.
  • We will ensure that all members of staff are appropriately trained to deal with your queries and problems.
  • We will provide the full range of services commensurate with current general practice and refer you to appropriate or specialist services where necessary.
  • We will ensure that systems are in place to allow you to receive any medication safely and efficiently
  • You will have the right to review your medical records, subject to the provisions of the relevant Acts, and to know that those working for the NHS are under a legal obligation to keep the contents confidential.
  • We will provide a full and prompt reply to any complaints about the services provided by the Practice.
  • We will ensure that you are offered a range of appropriate appointments, including telephone consultations, with the clinical staff. Home visits will be available for those too ill or infirm to attend the surgery.
  • We will try to ensure that you are seen on time wherever possible but if there is a significant delay you are advised of the reasons.
  • We will aim for you to have access to a suitably qualified medical professional within 48 hours of your initial contact during surgery hours or in an urgent case the same day.
Mauve Practice, Drumhar Health Centre, North Methven Street, Perth, PH1 5PD
  • Telephone 01738 622421
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